Refund policy

Feathered Fields Farm LLC — Refund & Return Policy

At Feathered Fields Farm, we take great pride in raising wholesome, high-quality food for our community. Because our products are fresh, perishable, and locally grown or raised, our policy is designed with food safety and fairness in mind.

1. Perishable Goods & Food Safety

Due to strict food safety standards and the need to maintain proper temperature control, raw farm products, eggs, and poultry cannot be returned or restocked once they have left our farm or delivery vehicle.

2. Our Quality Guarantee (The "Make It Right" Policy)

We want every customer to be completely happy with what they take home. If you are unsatisfied with the quality of your eggs, meat, or farm products, we are committed to making it right.

• Replacements or Refunds: If an item is damaged, defective, or fails to meet your expectations (such as a broken carton of eggs or an issue with a cut of meat), please contact us within 48 hours of your pickup or delivery time.

• Upon review, we will happily provide a full replacement or a refund for that specific item.

3. Unclaimed Pickup Orders

Because our fresh and perishable items require careful timing, orders not picked up during the designated farm pickup window—and without prior communication to reschedule—cannot be refunded or held indefinitely due to spoilage risks. If you are running late or need to adjust your pickup time, please reach out to us as soon as possible so we can work with you.

How to Reach Us

If you ever have an issue with an order, please contact us directly at featheredfieldsfarmllc@gmail.com / 681-465-0951 so we can take care of you right away.